Privacy Policy

Last updated: January 2024

Zen-falcon ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zen-falcon.com or engage with our services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: When you submit a booking request or contact us, we collect personally identifiable information such as your name, email address, and any additional information you choose to provide regarding your training interests.

Usage Data: We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, access times, and the pages you have viewed. This information helps us understand how visitors use our website.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and booking requests
To provide, operate, and maintain our training services
To improve, personalise, and expand our website and services
To understand and analyse how you use our website
To communicate with you about programmes, updates, and other information related to our services
To comply with legal obligations

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except in the following circumstances:

With service providers who assist us in operating our website and conducting our business, provided they agree to keep your information confidential
When we believe disclosure is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety
With your consent or at your direction

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data and the potential risk of harm from unauthorised use or disclosure.

Data Security

We implement appropriate technical and organisational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Object to or restrict the processing of your personal information
Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Zen-falcon
Level 8, 45 Clarence Street
Sydney NSW 2000
Australia

Email: [email protected]